All items are dispatched from our facility within one business day of purchase. Once shipped, standard UK delivery times apply. You can track your order using the tracking information provided in your confirmation email. Deliveries to remote areas of Scotland, Northern Ireland, and the Scottish Highlands may take slightly longer.

If your order hasn't arrived within the expected timeframe, please contact us at Contact@plubay.com. Under the Consumer Rights Act 2015, you are entitled to request redelivery or a full refund if a delivery date was agreed and not met.

You can track your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can enter your order number in the 'Order Status' section on our website.

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal. All transactions are processed in GBP (£) and are subject to UK financial regulations.

Currently, we only ship within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

If you're experiencing issues with our website, please contact us with details about the problem so we can resolve it as soon as possible.

Please reach out to us and provide details about the error you're encountering so we can assist you promptly.

If you notice an error in your shipping address, please contact us immediately. If your order hasn't been dispatched yet, we can update the address. Otherwise, we will need to wait until the item is returned to us before resending it.

If your package is marked as "undeliverable" and returned to us, we will reship it to you at no additional cost.

We accept returns within 90 days of delivery — well beyond the 14-day statutory cooling-off period required under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We accept both defective and non-defective items, including new condition products.

To initiate a return:
— Contact us first at Contact@plubay.com or +44 7537 169256
— Wait for our return instructions before posting anything back
— Once approved, ship using any trackable and insured method

You'll receive a full refund including original shipping and handling fees, processed within 7 business days of inspection and returned to your original payment method. We never charge restocking fees. Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

We accept exchanges within 90 days of delivery for both defective and non-defective items. Please contact us first at Contact@plubay.com — do not post anything back without prior approval. Once we review your request, we'll send you full instructions.

Please email us at Contact@plubay.com with your order number and clear photos of the damaged item. You do not need to return it — we will send you a replacement or issue a full refund, whichever you prefer, in accordance with the Consumer Rights Act 2015.

We sincerely apologise for any mistakes. Please email us at Contact@plubay.com with your order number and details of the issue. We will cover all costs to send you the correct item and provide a return label if needed, fully in line with your rights under the Consumer Rights Act 2015.

We provide customer support and are happy to help with any enquiries. Feel free to contact us anytime during our business hours.