This website is operated by Plubay Ltd. Throughout the site, the terms "we," "us," and "our" refer to Plubay Ltd.

By visiting our site or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including additional terms and policies referenced herein or available by hyperlink. These Terms of Service apply to all users, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By using any part of the site, you agree to these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the store will also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check this page periodically for updates. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on WordPress, which provides us with an online e-commerce platform to offer our products and services to you.

Segment 1 – ONLINE STORE TERMS

By accepting these Terms of Service, you represent that you are at least 18 years of age, the age of majority in the United Kingdom, or have obtained parental or guardian consent for any minors under your care to use this site.

You may not use our products or services for any illegal or unauthorised purpose, nor may you violate any local, national, or international laws, including but not limited to the Consumer Rights Act 2015, the Electronic Commerce (EC Directive) Regulations 2002, and all other applicable UK legislation.

You agree not to transmit any worms, viruses, malicious code, or any other harmful components. Any breach of these Terms will result in immediate termination of your access to our services.

Segment 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, at any time, for any reason. You acknowledge that any content you submit (excluding payment information) may be transferred unencrypted across networks and may be adapted to meet technical requirements.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without our prior written permission. Section headings are for convenience only and do not affect the interpretation of these Terms.

Segment 3 – ACCURACY & CURRENCY OF INFORMATION

We make every effort to ensure the information on this site is accurate, complete, and up-to-date. However, we do not guarantee that all content is error-free or current. The material provided is for general informational purposes only and should not be relied upon as the sole basis for decision-making.

This site may include historical data, which by definition is not current and is provided for reference only. We reserve the right to modify or remove any content without prior notice.

Segment 4 – MODIFICATIONS & PRICING

All product prices and availability are subject to change without notice. Prices are displayed in GBP (£) and are inclusive of VAT where applicable, in accordance with UK pricing regulations. We may add, modify, or discontinue any feature or service at our discretion. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

Segment 5 – PRODUCTS & RETURNS

Certain items or services may be available exclusively online and in limited quantities. All online purchases are subject to our Refund & Returns Policy, which is compliant with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

We strive to display product colours and images accurately, but actual colours may vary by monitor. We reserve the right to limit sales of any product to any person or geographic region, and to restrict order quantities.

All product descriptions, pricing, and availability are subject to change at any time, at our sole discretion. We warrant that products and services will conform to their description and be of satisfactory quality, as required under the Consumer Rights Act 2015.

Segment 6 – TRUST & PAYMENT TERMS

Product Authenticity
All products sold on plubay.com are genuine, sourced from official distributors or the manufacturers themselves. We do not offer imitation, counterfeit, or replica products.

Accurate Pricing
Prices are accurate to the best of our ability, but typographical or technical errors may occasionally occur. If an item is inadvertently listed at an incorrect price, we reserve the right to cancel affected orders and issue a full refund in accordance with UK consumer law.

Payment & Chargebacks
When you place an order, you confirm that the payment method you use is authorised and your billing details are accurate. Chargebacks should only be filed for fraudulent or unauthorised transactions. We reserve the right to investigate and dispute illegitimate chargebacks in accordance with applicable UK financial regulations.

Dispute Handling
If you have questions or concerns, please contact us first — we will make every effort to resolve the issue as swiftly as possible. You also retain the right to refer disputes to an Alternative Dispute Resolution (ADR) scheme or seek guidance from Citizens Advice or Trading Standards.

Segment 7 – THIRD-PARTY TOOLS

We may provide you with access to third-party tools over which we have no control or oversight. You acknowledge that access to such tools is provided "as is" and "as available," without any warranties, representations, or conditions of any kind. We accept no liability arising from your use of optional third-party tools.

Any use of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure you are familiar with and accept the terms on which those tools are provided by the relevant third-party supplier(s). We may also offer new services or features in the future, all of which will be subject to these Terms of Service.

Segment 8 – THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of those sites, and we do not warrant or accept any liability for any third-party materials, websites, products, or services.

We are not liable for any harm or damages arising from your use of third-party websites, services, resources, content, or transactions. Please review carefully the policies and practices of any third party before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the relevant third party.

Segment 9 – USER COMMENTS, FEEDBACK & SUBMISSIONS

If, at our request, you send certain specific submissions (such as competition entries), or if without a request from us you send creative ideas, suggestions, proposals, plans, or other materials — whether online, by email, by post, or otherwise (collectively, "comments") — you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use any comments you provide. We are under no obligation to: (1) keep any comments confidential; (2) pay compensation for any comments; or (3) respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, obscene, or otherwise objectionable, or that violates any party's intellectual property rights or these Terms of Service. You agree that your comments will not infringe any third-party rights, including copyright, trade mark, privacy, or other personal or proprietary rights. You agree that your comments will not contain unlawful, abusive, or obscene material, or any computer virus or malware that could affect the operation of the Service. You may not use a false identity or mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We accept no liability for any comments posted by you or any third party.

Segment 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Segment 11 – ERRORS, INACCURACIES & OMISSIONS

Occasionally there may be information on our site or within the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, delivery charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service, including pricing, except as required by applicable UK law. No specified update or refresh date applied to the Service should be taken to indicate that all information in the Service has been modified or updated.

Segment 12 – PROHIBITED USES

In addition to other restrictions set forth in these Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any international, EU, or UK regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other malicious code that could affect the functionality of the Service or any related website; (h) to collect or track the personal information of others in breach of UK GDPR; (i) to spam, phish, pharm, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website. We reserve the right to terminate your use of the Service for violating any of these prohibited uses.

Segment 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods or cancel the Service at any time, without notice.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you are (except as expressly stated by us) provided "as is" and "as available" without any representation, warranties, or conditions of any kind, either express or implied.

To the extent permitted by applicable UK law, in no case shall Plubay Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Service or any products procured using the Service. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under UK law, including the Consumer Rights Act 2015.

Segment 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Plubay Ltd and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable solicitors' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Segment 15 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any remaining provisions.

Segment 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

Segment 17 – ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site, or in respect of the Service, constitute the entire agreement and understanding between you and us, and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Segment 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you with services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Segment 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Information

📍 Address: 2 Pegamoid Road, London N18 2NG, UK

✆ Phone: +44 7537 169256

✉ Email: Contact@plubay.com

🕐 Business Hours

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Mon – Sat:   9:00 AM – 10:00 PM

Sunday:  Closed